For Airtel you’re either in or out. The leading telecommunication in Nigeria has announced its ‘’Do not Disturb’’ short code, 2442, designed to help and assist the customers, especially those who have complained about the heavy random text messages they get from the telecommunication.
To use the service, customers can text “Help” to 2442.
The Chief Commercial Officer of Airtel Nigeria, Ahmad Mokhles, while commenting on the “Do Not Disturb” short code, noted that the company introduced the short code in compliance with the directive of the telecoms industry regulatory body, the Nigerian Communications Commission, and in response to complaints of unsolicited SMS or promotional voice calls by some customers.
Mokhles said: “Airtel is committed to offering excellent customer service and we are pleased to introduce the ‘Do Not Disturb’ self-service to empower our esteemed customers to decide what messages or calls they receive from the network.’’
“While there are customers that demand promotional services to keep abreast with various innovative products and services, there are others who do not want to be disturbed – that is why NCC has mandated telecoms companies in Nigeria to create this service, providing options for customers to either opt-in or out.”
Nevertheless, the *902#, that was originally introduced to empower customers subscribe or deactivate the added value service at any point time but never reduced the complaint from customers.
We can only trust that this would be different eventually.